Sophisticated technology expert who knows when and where to use technology to solve business problems.  Combines strong technology expertise with an ever-evolving understanding of the business and industry. Works to build exceptional teams, infrastructure, and environments that will meet and exceed all business goals. Understands how to say, “I don’t know”, but is eager to find out, and always follows through. Extensive experience supporting and driving growth throughout highly dynamic business environments, with special skills in IT, as well as Operations, HR, and Accounting.

Technical Skills

► Windows (all versions)► Linux► SAN and NAS► Mac OS (all versions)

► Cisco ► VMWare ► WAN Networking► Help Desk Management

► Exchange 5.5 - 2003► Veritas / Backup► IIS and Apache► Project Management

► SQL Server 2000 - 2005► Clustering► Firewalls► Anti-Virus / Anti-Spam

► Terminal Servers► Citrix Metaframe► Monitoring► Remote Access / VPN

► Disaster Recovery► Network Security ► SalesForce CRM► HP, Compaq, Dell & IBM

► Policy Creation► Legato Replistor► PBX and VOIP► VOIP integration

► NeverFail SQL Clustering► Accounting Systems (Solomon, QuickBooks, Mas/90)

Payscale, Inc. 2007-Current

PayScale is a market leader in global online compensation data

Director of IT

•In charge of all things IT.

Advanced Clinical Software 2004-2007

World Leader in Clinical Trials Management Software

Director of IT/Accounting/HR/Security Officer

•Managed IT, Operations, Accounting, and HR.  Acted as operational visionary, evangelist. Created new company strategies, visions, and goals and used those to implement solutions including hardware/software solutions, policies and procedures, written documentation, human resources, and outsourced solutions.

•Worked with staff to identify operational and marketing inefficiencies, and define reasonable solutions.  Implemented changes allowing sales and revenue to increase by 300% over a three-year period.

•Created a new accounting department.  Implemented intelligent trend analysis, business intelligence reporting, and clear coherent financials allowing the company to make reasonable business decisions, safely hire new staff, and spend capital effectively raising overall revenues by $2.4M, and saving nearly $300,000 in taxes the first year alone.

•Initiated a yearlong project to replace an internally developed CRM with customized implementation of salesforce.com.  Integrated Salesforce.com with our accounting systems via software and procedures, to create real time revenue forecasting systems, AR and collections reports, dashboards, and business decision-making tools.

•Used new CRM and accounting systems to reduce average 90 day AR from 50% of outstanding revenue to less than 5%.

•Architected and built new High Availability Highly Scalable web hosting environment spanning two geographically diverse data centers, with real time replication and failover capabilities.

•Negotiated vendor contracts, bandwidth agreements, cell phone contracts, hardware leases, finance agreements, insurance policies and others.

•Initiated new company wide HR initiative, with new policies, new employee handbook, health plan, dental, hiring policies.

•Defined the need for a new sales and implementation strategy emphasizing the goal of long term customer success, and worked with senior management to design and implement it raising customer retention and per customer profitability. 

•Re-organized senior management meetings to help senior managers work more efficiently together, make better company wide decisions, and to shorten meeting times and frequency dramatically.

•Worked with development team to rewrite Study Manager application to support enterprise environments, built QA Lab to point out the strengths and weaknesses of existing product, and used that data to define ways to change Study Manager to insure it acceptance by large institutional clients.

•Insured data security, adherence to HIPAA and CFR 21 Part 11, and designing and maintaining all security procedures, policies, and systems.

Kenneth I. Tobey 2002-2004

Managing General Insurance Agency specializing in Surplus Lines and Lloyd’s

Vice President Information Technology/Network Manager

•Managed all aspects of Information Technology for five site, $50M/year insurance company.

•Designed Strategic IT plan for the company, laying out a two-year strategy to upgrade and automate all network, telecommunication, computer, and paper-based systems.

•Implemented a new business management system, as well as implementing a paperless workflow system to streamline all aspects of policy processing.

•Created the team who upgraded all systems at K.I. Tobey from circa 1997 systems to Windows 2000 Server utilizing Active Directory, and Windows XP.

•Managed or performed upgrades to all e-mail systems, SQL databases and servers, electronic fax systems, and telephone IVR (Integrated Voice Response) systems.

•Completely redesigned networks and systems, increasing uptime from 88% to 99.99%

•Installed monitoring and diagnostic systems used to determine above statistics, as well as to alert staff to any problems.

•Supervised 3 full time staff, as well as outsourced consultants to help manage a complex IT environment.

•Created detailed logon scripts to automate much of our desktop maintenance.

•Designed and implemented all security systems for K.I. Tobey’s networks utilizing user education, Firewalls, Intrusion Detection Systems, routine performance monitoring, alerting systems, written policies, antivirus, scheduled routine maintenance, and constant vigilance.

Fiber Office Net 2000-2002

National provider of products, technologies, solutions, and services to consumers and businesses.

Senior Consulting Engineer

•Specialized in Windows, Linux, Citrix, and Security consulting as well as IT Business Analysis.

•Designed Citrix and Windows 2000 Active Directory implementations/migrations for Fortune 1000 companies

•Worked with numerous local and national companies to improve systems performance, increase reliability, implement new projects, and generally improve their businesses through efficient use of technology.

•Designed Citrix environments for use in 80,000 node, 800 site, international network, for companies such as Alcon Labs, Johnson & Johnson, Schlumberger Oil, Hella KG Hueck & Co., and others.

•Worked extensively with numerous local companies and non-profit organizations to secure networks, design WANs, troubleshoot performance issues, install server systems, and generally offer fiscally reasonable advice during hard financial times.

Radiant Research 1998-2000

A comprehensive clinical research company

Director, IT

•Managed all aspects of Information Technology, including desktop and server computing, databases, LAN/WAN, IT policies and procedures, and telephone/communication systems.

•Developed and implemented the IT infrastructure plans for Radiant Research.  This plan provided the infrastructure to grow Radiant Research from 5 non-networked sites with $10M/year in company revenue to a fully networked, 40 site, $65M/year company.  It included a North American wide area network, and two North American data centers.

•Created Radiant Research’s national WAN using private frame relay, ISDN, DSL, Virtual Private Networks, and Voice Over IP.

•Designed and conducted local and distance-based corporate training programs.  The distance based training systems used Windows Terminal Services, Citrix Metaframe, and other remote computer control products, which provided real time interactive training to remote users.

•Participated in numerous corporate acquisitions and managed the integration of all new acquisitions into Radiant Research’s computing and telephony environment.

•Oversaw the development of Radiant Research’s Internet strategy and corporate web site.

•Managed all technology-related business relationships with contractors, vendors, and customers (including AmGen, Merck, and Covance.)

Pacific Science Center 1991-1998

The Northwest’s Premier Regional Science Museum

Computer Services Manager/Exhibit Project Manager/Science Demonstrator

•Created and managed Pacific Science Center's Computer Services Department, which managed and maintained all aspects of Technology.  This includes PSC's Web site, overall Internet presence, telephone systems, e-mail systems, computer based exhibits, virtual reality systems, and interactive displays.

•Designed and taught technology training programs for all PSC staff.

•Managed 450-user telephone and voice mail system.

•Designed, installed, and managed 280+ node Local Area Network and Wide Area Network, using a variety of technologies including 100Mbit fiber networks, frame relay, and wireless local area networking.

•Installed, managed, and networked servers and systems in ten buildings spanning three cities.

•Used a heterogeneous agglomeration of existing and new computing and networking hardware to create an integrated and secure network to serve all business and educational goals.

•Consulted with all PSC departments and staff to help them define their current and future technology needs, as well as to help them with all their technical support needs.

•Acted as technology consultant during the development of all of PSC’s exhibits, classes, and programs.

•Acted as public relations liaison for all computer and Internet related requests for information.

•Awarded the "Unsung Hero Award" in 1996, "Outstanding Teamwork By an Individual Award" in 1995, and "Unsung Hero Award" in 1994.

•Worked with Director of Science to coordinate the team who designed and built the $1.25 million TechZone and Water Works exhibits at Pacific Science Center. 

•Managed, designed, and/or specified all aspects of the TechZone Exhibit, including exhibits on robotics, virtual reality, computing, the Internet, and telecommunications.

•Managed all purchasing of computer and robotics hardware for Pacific Science Center, including all desktop computers, workstations, servers, specialty computer systems, and exhibits.

•Designed and implemented "bulletproof" computer systems for use as public access workstations, using off the shelf as well as customized hardware and software components including a "Netscape Kiosk".

•Worked with PSC’s outreach programs to design bulletproof technology exhibits for use in assembly presentations in schools throughout Washington.

•Co-Managed Science Carnival, a traveling 5000 sq./ft. science center that traveled throughout the western states.

•Wrote and performed interactive, educational science demonstrations for public audiences, elementary school classes, and television news.

•Managed the Science Carnival gift shop.